In September 2024 the U.S. Transportation Department began an investigation into U.S. airline’s frequent flier programs. The department's inquiry centers on practices that it describes as potentially unfair, deceptive or anti-competitive, with a focus on four areas: changes to the value of points that the agency said can make it more expensive to book tickets using rewards; lack of fare transparency through dynamic pricing; fees for redeeming and transferring rewards; and reduction in competition among programs due to airline mergers. “These rewards are controlled by…
Read moreJoin in on more popular conversations.